Responsible Gaming Policy

Understanding the Impact of Gambling

Gambling is an enjoyable activity, but it can also lead to addiction, characterised by an uncontrollable urge to gamble. This condition, recognised as both an impulse disorder and a psychological illness, poses risks to many. Yet the majority of individuals engage in gambling without adverse effects. It is important to maintain control over gambling habits to prevent it from consuming too much of your life.

Our Commitment to Safe Gaming

We view gambling as a form of entertainment, not a primary income source. We are dedicated to providing a transparent, secure, and controlled gambling environment for our clients. Recognising the potential negative consequences of gambling on both personal and professional lives, we aim to support our users in keeping their gaming activities enjoyable and under control.

Strategies for Responsible Gambling

To help manage your gambling activities, consider the following steps:

• Engage in gambling solely for entertainment purposes, not as a source of income.
• Establish clear limits on the money and time you allocate to gambling sessions.
• Gamble only with funds you can afford to lose without affecting your daily life.
• Refrain from attempting to recover losses by placing additional bets.
• Avoid gambling when under the influence of alcohol or drugs.

Tools for Managing Your Gambling

We provide tools within your Personal Account to help you monitor and control your gambling time and expenditure. If gambling is becoming too prominent in your life, you have the option to request a temporary or permanent closure of your account by contacting our Support Team at any time.

Self-Exclusion Program

Should you find yourself unable to gamble responsibly, we offer a self-exclusion feature. This voluntary action allows you to exclude yourself from our services for a period ranging from 6 months to 5 years, or permanently, depending on your preference. To initiate self-exclusion, please contact our Support Team directly.

Activation and Enforcement

The restriction on your account becomes effective once you receive confirmation from our Support Team. If your access remains unchanged or the self-exclusion has not commenced as requested, please reach out to our Support Team immediately for resolution.

Protecting Minors

We strictly prohibit access to minors or individuals with mental impairments. If you share your device with a minor, it is your responsibility to ensure they cannot access our platform details or services. We recommend using parental control software to restrict access where necessary.

Resource Directory for Assistance

Several organisations offer various forms of support, from therapy and counselling to information and guidance for those affected by gambling problems:

• Gambling Therapy is a global service offering free, practical advice and emotional support to anyone affected by gambling.
• GamCare offers free, confidential help for anyone who is concerned about their gambling or someone else’s.
• Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from a gambling problem.

We encourage anyone facing challenges with gambling to seek assistance. The resources listed above are a starting point for finding help. Remember, you are not alone and help is available. These resources can be found in the footer of our site, ensuring easy access for our users at any time.